Refunds, Cancellations and After-Sales Support
Effective date: 2026-08-11
SEG AI Interconnect Limited operates MyTarotWorld. This policy covers digital services, subscriptions and physical goods only when they are actually offered for sale and confirmed at checkout. The product page, checkout and order confirmation form part of this policy and specify the item, price, delivery, available payment methods, automatic renewal, if any, and special conditions.
Mandatory consumer rights remain unaffected. Any more favorable cancellation, withdrawal, refund, repair, replacement or compensation rights under applicable local law take precedence.
1. Accepted orders and payment status
This policy applies to orders we have accepted and received payment for. A demonstration, pre-sale page, failed payment or unconfirmed order is not a completed transaction. We do not charge twice for an unsuccessful payment. The payment provider’s or platform’s final status determines whether payment succeeded; a return page or screenshot alone does not.
Purchases through Telegram, VK, app stores or other platforms may also be subject to their payment, refund and dispute rules. Use the platform’s official refund process when its rules require it to handle refunds. This policy still governs the part we can handle directly.
2. Digital services
AI tarot readings, digital content, membership benefits and other online features described at checkout may be delivered immediately after payment. Without limiting statutory rights, you may request a refund, redelivery or equivalent compensation for duplicate or clearly incorrect charges; unauthorized transactions, which you should also promptly report to your payment institution; delivery failures caused by our technical fault that we do not repair or remedy within a reasonable time; or other cases allowed by checkout terms, the order confirmation or law.
AI readings are for entertainment and self-reflection. They are not medical, legal, psychological, investment, financial or other professional advice. Disagreement with, non-use of or dislike of a reading alone does not establish non-delivery or a refund entitlement.
We honor applicable withdrawal and cooling-off rights. If law allows a restriction after you expressly request immediate supply and acknowledge that you may lose the withdrawal right, we obtain the required confirmation at checkout. This policy cannot replace statutory rights when the legally required confirmation was not obtained.
3. Subscriptions and renewals
A subscription must be identified at checkout with its period, price, renewal date and cancellation method. This policy alone neither creates a subscription nor authorizes automatic charges.
Cancel through your account’s subscription controls or ask support for help. Cancellation completed before the current billing period ends stops future renewals; the paid period normally remains available until its end unless checkout terms or law provide otherwise. Cancellation does not automatically refund previous payments: eligibility follows the digital-service conditions above, order terms and law. We give advance notice of price, period or material policy changes as required by law and checkout terms.
4. Physical goods
Check the packaging and goods on receipt. Report wrong or missing items, transit damage or a mismatch with the order within a reasonable time, with the order number and clear photos or video where needed. We investigate and arrange redelivery, replacement, a refund or another legally required remedy.
For returns unrelated to quality, the product page, checkout and consumer-protection law determine the return period, address, shipping costs and restrictions on customized goods. Wait for confirmation before returning anything so we can identify and receive it.
5. Requesting help and refund timing
Email support@mytarotworld.com, preferably with the subject ‘Refund / After-Sales Request’. Include the ordering email or platform account identifier; order number, payment date, amount, currency and payment reference; your reason and relevant screenshots, errors or product photos; and, for an unauthorized transaction, details of your report to the payment institution. Do not email full card numbers, passwords or verification codes.
We normally acknowledge a complete request or ask for more information within 3–5 business days. Approved refunds return to the original payment method, commonly within 5–10 business days depending on the platform and issuing or receiving institution. If that method is unavailable or law requires otherwise, we discuss a lawful, secure alternative with you.
6. Disputes and protective measures
Contact us first so we can try to resolve payment or delivery problems. During a chargeback, fraud investigation or payment dispute, we may temporarily restrict access to or fulfillment of the affected order and share necessary transaction information where law permits. We do not retaliate against proper exercise of statutory consumer rights. Reasonable account and transaction safeguards may still apply to fraud, abuse, duplicate claims or violations of the Terms.
7. Updates and contact details
Product, payment-channel, legal or operational changes may require an update. Completed orders retain the version displayed when ordered unless law permits otherwise or you agree. We give advance notice, as required by law, of materially adverse changes affecting an active subscription. Our operator, brand, correspondence address and contact details are listed below.
- SEG AI Interconnect Limited
- MyTarotWorld
- B27 SHING LEE COMM BLDG, 8 WING KUT ST, CENTRAL, HONG KONG
- support@mytarotworld.com
- https://mytarotworld.com