MyTarotWorld
Skip to policy content

Refund, Cancellation, and After-Sales Policy

Effective date: August 11, 2026 Products covered: digital services, subscriptions (if any), and physical goods (if any) that are actually offered for sale and confirmed at checkout through MyTarotWorld

MyTarotWorld is operated by SEG AI Interconnect Limited. This Policy explains how cancellations, refunds, and after-sales matters are handled for paid transactions. The product page, checkout page, and order confirmation shown before you place an order govern the specific product, price, delivery method, automatic renewal (if any), available payment methods, and special rules. They form part of this Policy.

This Policy does not exclude or limit mandatory consumer rights under applicable law. If local law gives you more favorable rights of cancellation, withdrawal, refund, repair, replacement, or compensation, that law prevails.

1. Scope and Transaction Status

This Policy applies only to orders that we have accepted and for which payment has actually been received. A demonstration page, pre-sale page, unsuccessful payment, or unconfirmed order is not a completed transaction. We do not charge twice for an unsuccessful payment. Final payment status is determined by the relevant payment provider or platform, not solely by a return page or screenshot.

If you purchase through Telegram, VK, an app store, or another third-party platform, that platform’s payment, refund, and dispute rules may also apply. Where the platform requires it to process the refund, please first use its official refund process. This Policy continues to apply to the part that we may process directly.

2. Digital Services

Digital services may include AI tarot readings, digital content, membership benefits, or other online features described at checkout. They may be supplied immediately after payment.

When You May Request a Refund

Without limiting statutory rights, you may contact us to request a refund, redelivery, or equivalent compensation if:

Content Preference Is Not, by Itself, a Refund Reason

Tarot readings are generated by AI and are provided for entertainment and self-reflection only. They are not medical, legal, psychological, investment, financial, or other professional advice. Merely disagreeing with, not acting on, or disliking a reading does not by itself mean that the Service was not delivered or create a refund right.

Statutory Withdrawal Rights and Immediate Supply

Where applicable law gives you a withdrawal or cooling-off right for digital content or digital services, we will honor it. Where law permits that right to be limited after you expressly request immediate supply and acknowledge the possible loss of the right, we will obtain the required confirmation during checkout. If legally required confirmation has not been obtained, this Policy does not replace your statutory rights.

3. Subscriptions or Automatic Renewals (If Any)

Only a product whose checkout page clearly shows its period, price, automatic-renewal date, and cancellation method is a subscription. This Policy does not itself create a subscription or authorize automatic charges.

4. Physical Goods (If Any)

For an order requiring delivery of physical goods, inspect the packaging and goods upon receipt. If the wrong goods arrive, items are missing, goods are damaged in transit, or goods do not match the order, contact us within a reasonable time and provide the order number and clear photos or video as needed. We will investigate and arrange redelivery, replacement, refund, or another remedy required by law.

For non-quality returns, return windows, return address, shipping costs, and limits for customized items are governed by the product page, checkout page, and applicable consumer-protection law. Do not send goods back without confirmation, as we may be unable to identify or receive them.

5. How to Request a Refund or After-Sales Support

Email support@starcoreastro.com with the suggested subject “Refund / After-Sales Request” and provide:

  1. the email address or platform-account identifier used for the order;
  2. order number, payment date, amount, currency, and payment reference;
  3. the reason for the request and relevant screenshots, error messages, or product photos; and
  4. for an unauthorized transaction, information about your report to the payment institution. Do not email full card numbers, passwords, or verification codes.

We normally acknowledge a complete request or ask for further information within 3–5 business days. Once a refund is approved, it is returned to the original payment method. Arrival time depends on the payment platform and issuing/receiving institution and is commonly 5–10 business days. If the original method is unavailable or law requires another approach, we will discuss a lawful, secure alternative with you.

6. Chargebacks, Fraud, and Account Restrictions

Please contact us first to try to resolve a payment or delivery issue. If there is a chargeback, fraud investigation, or payment dispute, we may temporarily restrict access to the affected order or fulfilment and provide necessary transaction information to process the dispute where permitted by law. We will not retaliate against you for properly exercising statutory consumer rights; however, we may take reasonable account and transaction-protection measures against fraud, abuse, duplicate claims, or Terms violations.

7. Policy Changes and Contact Us

We may update this Policy because of changes to products, payment channels, law, or operations. For completed orders, the version shown at the time of order applies unless law permits otherwise or you agree. For a material adverse change affecting an active subscription, we will give advance notice as required by applicable law.